Services
STR Disputes provides expert evidence and dispute support for short-term rental matters. We work independently and objectively, with structured methodology and clear assumptions.
What we do
Service pillars
Expert evidence and dispute support across quantum, operations, and tradeability—with clear methodology and structured deliverables.
Quantum & Financial Impact
Loss of income, lost profit, downtime modelling, mitigation, valuation impacts.
Detail →Operations & Standard of Care
Operator performance, pricing, cleaning, maintenance, guest management, incident response.
Detail →Regulation & Tradeability
City-specific STR rules, licensing, caps, enforcement, and platform restrictions.
Detail →What we deliver
Expert witness & dispute support
We provide independent reports, joint statements, testimony, and structured analysis for use in litigation, arbitration, or settlement.
Reports & testimony
- Independent expert reports
- Joint expert meetings and joint statements
- Hearing / trial testimony (where required)
- Rebuttal and critique of opposing evidence
Analysis & evidence
- Quantum, loss of income, and damages
- Operations and standard of care
- Regulation, tradeability, and feasibility
- Structured exhibits and schedules
Not sure what applies? Request a case review and we'll guide you.
Dispute types
Dispute types we cover
We advise on short-term rental disputes across quantum, operations, and tradeability—with independent expert evidence and clear methodology.
Property Damage & Downtime
Guest or third-party damage, loss of income during repair, downtime and ramp-back, mitigation.
Detail →Owner–Operator & Management
Performance, fees, profit share, revenue guarantees, breach of contract, standard of care.
Detail →Insurance & Regulation
Business interruption, loss of rent, STR rules, licensing, tradeability, enforcement.
Detail →Loss of income & quantum
- Property damage and downtime
- Construction and renovation delays
- Insurance and business interruption
- Transaction and misrepresentation
Operations & regulation
- Owner–operator and management disputes
- Regulation, licensing and tradeability
- Platform suspensions and delistings
- Lease, building rules and nuisance
Why STR Disputes
Evidence designed to withstand scrutiny
Short-term rentals are not “normal rent.” We translate STR reality into clear assumptions, transparent methodology, and structured exhibits so reports hold up under challenge.
Clear assumptions
State what we assume so tribunals and parties can test them.
Transparent methodology
Show how we reach our conclusions step by step.
Structured exhibits
Organise data and analysis so they are easy to follow.
Evidence designed to withstand scrutiny
Build reports that hold up under challenge.
Detail
Service areas in detail
Full scope of expert evidence and dispute support we provide for short-term rental matters.
A) Expert Witness Evidence
- Independent expert reports
- Rebuttal / critique of opposing expert evidence
- Joint expert meetings and joint statements (where required)
- Hearing / trial testimony (where required)
- Single joint expert / jointly instructed expert appointments
- Expert opinion memoranda (pre-action and early case strategy)
- Cross-examination preparation support (non-testifying)
B) Quantum, Loss of Income & Damages (STR-specific)
- Lost revenue and lost profit analysis
- Downtime and ramp-back modelling
- Seasonality normalisation
- Comparable listing benchmarking (compset selection + adjustments)
- Cancellation and rebooking curve analysis
- Mitigation and reasonableness analysis
- Channel mix analysis (Airbnb vs Booking vs Vrbo vs direct)
- Variable cost and margin analysis
- Sensitivity analysis (best/base/worst)
- Schedule of Loss exhibits and appendices
- Business interruption quantification for insurers and disputes
C) STR Income Potential & "But-For" Modelling
- STR income potential reports (defensible ranges)
- "But-for" trading projections (delay / prevention of trade)
- Comparable evidence packs supporting projections
- Feasibility and positioning analysis
- STR income projection critique (challenging unrealistic models)
D) STR Business, Portfolio & Contract Value Impacts
- Income-based valuation impacts where STR revenue is disputed
- Portfolio performance and cashflow impacts
- Contract damages (management fees, profit share, revenue guarantees)
- Loss of goodwill / listing asset impacts (reviews, ranking, listing history)
- Revenue loss from delisting, suspension, or reputational events
E) Operations, Standard of Care & Professional Negligence
- Operator performance assessment (SOPs, staffing, response times)
- Guest communication and incident handling review
- Cleaning and turnover protocols
- Maintenance planning and contractor management
- Pricing strategy reasonableness (including dynamic pricing)
- Listing accuracy, amenity representation, house rules clarity
- Damage handling and documentation audit
- Negligence / breach of duty analysis (operator/agent context)
F) Liability, Injury & Safety (STR context)
- Guest injury and liability context
- Reasonable safety expectations for STR operations
- Incident timeline reconstruction
- Risk control and loss prevention critique
- Operational causation analysis (what was reasonable, what wasn't)
G) Discrimination / Fair Treatment (STR booking disputes)
- Analysis of booking and cancellation behaviour
- Review of operational handling and documentation
- Policy and process context
H) Regulation, Licensing & Tradeability
- Research on STR rules and restrictions (city-specific)
- Licensing and compliance context
- Tradeability impact on income and value
- Enforcement and shutdown causation
- Feasibility constraints (caps, permissions, building rules)
I) Platform, Payments & Technology-Adjacent Disputes
- Suspension / delisting impacts and ramp-back modelling
- Calendar/channel manager failures and double-booking causation
- Data access and account control disputes
- Payout and payment processing context
- Dispute resolution process context
J) Property, Construction & Safety Specialists (as required)
Where matters require specialist technical input, STR Disputes works with trusted independent experts. These specialists support the dispute; STR Disputes remains the core STR evidence lead.
- Property valuation and market value impacts
- Building condition, habitability and defects
- Renovation and construction delay analysis
- Reinstatement cost reasonableness
- Fire safety, H&S and compliance context
- Hospitality revenue management (large serviced apartment / aparthotel matters)
Detail
Dispute types in detail
Full scope of dispute types we advise on and the expert evidence we provide.
Property Damage & Downtime
Disputes arising from guest or third-party damage, property condition, and loss of short-term rental income during repair or reinstatement. We address quantum of lost revenue, downtime and ramp-back, and mitigation.
Construction / Renovation Delays
Delays to handover, refurbishment or renovation affecting STR trading start or resumption. But-for income modelling, delay analysis, and assessment of reasonable mitigation and ramp-back.
Owner–Operator / Management Disputes
Disputes between property owners and operators or management companies: performance, fees, profit share, revenue guarantees, breach of contract, and standard of care. We provide expert evidence on operational performance and quantum.
Insurance & Business Interruption
Business interruption and loss of rent claims where the income stream is short-term rental. Quantification of lost revenue and lost profit, policy alignment, and mitigation.
Regulation / Licensing / Tradeability
Impact of local STR rules, licensing, caps, enforcement, and planning on income and value. Tradeability and feasibility of STR use; causation where regulatory action has led to shutdown or restriction.
Lease / Building Rules / Nuisance
Lease covenants, building rules, and nuisance claims affecting STR use. Context on operational expectations, reasonableness, and impact on income and value where relevant.
Platform Disputes
Suspension, delisting, or account issues on Airbnb, Booking.com, Vrbo or other platforms. Impact on revenue, ramp-back, and causation. Calendar and channel manager failures, double-booking, and data or account control disputes.
Transaction & Misrepresentation
Disputes where STR income or potential was misrepresented in a sale, purchase, or investment. Critique of projections, comparables, and valuation; quantum of loss.
Rent-to-Rent / Unauthorised Subletting & Misrepresentation
Unauthorised short-term letting without landlord consent; rent-to-rent arrangements operating outside lease permissions; enforcement action leading to cessation of STR activity; misleading or inaccurate listings (including photographs or amenities); income recovery claims by landlords or freeholders; loss of income and causation disputes following shutdown. We provide operational and quantum context as required.
Partnership / JV Disputes
Disputes between partners or joint venture parties where STR operations, revenue share, or performance are in issue. Expert evidence on quantum, operations, and standard of care as applicable.